Returns and Refunds Policy — Flawless Denim
General Returns Policy
Our 14-day return policy means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
Once your return request is received, we will email you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have any questions regarding returns, please contact us at any time at flawlessdenimjeans@gmail.com or +39 370 159 1556.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it.
Exceptions / Non-returnable items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). Additionally, we do not accept returns of hazardous materials, flammable liquids, or gases.
Right of withdrawal — European Union customers
In accordance with European and national consumer protection regulations (Directive 2011/83/EU and Legislative Decree 206/2005), customers residing in the European Union have the right to withdraw from the purchase contract within 14 calendar days of receiving the goods, without providing a reason.
How to exercise the right of withdrawal:
Log in to your account at https://shopify.com/86010986829/account, select the order, and initiate a return or cancellation request. Alternatively, contact customer service via WhatsApp at +39 370 159 1556 or by email at flawlessdenimjeans@gmail.com, providing your order number.
Returning goods: After notifying us of your withdrawal, you have 14 days to return the products at your own expense using a tracked shipping service. The product must be in the same condition as when you received it: unused, unwashed, undamaged, and with all tags, seals, and original packaging intact.
Refund: We will process the refund within 14 days of receiving the returned goods. The refund will be issued using the original payment method.
Exemptions: The right of withdrawal does not apply to personalized or custom-made products, sealed products that were opened after delivery for hygiene reasons, or products that, by their nature, cannot be returned. Returns for Non-EU Customers
For customers outside the European Union, we accept returns within 14 days of receipt, subject to the following conditions:
The product must be in the same condition as received—unworn, unused, with all tags attached, and in its original packaging.
Items purchased on sale or at a discount are non-refundable.
Gift vouchers are non-refundable.
Return shipping costs are the responsibility of the customer.
Refunds
Once we have received and inspected your return, we will notify you whether the refund has been approved. If approved, the refund will be automatically processed via the original payment method within 10 business days. Please note that it may take some time for your bank or credit card issuer to process the transaction and reflect the refund in your account.
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